市场概况

The global Insurance BPO Services market size is anticipated to be valued at USD 38.98 十亿 2029, 复合年增长率为 6.9% 在预测期内. The market stood at USD 23.96 十亿 2022. Insurance BPO services refer to the outsourcing of non-core back-office operations and processes by insurance companies to third-party business process outsourcing vendors. Functions such as policy administration, claims management, and billing are commonly outsourced to reduce costs and improve efficiencies.

Market growth can be attributed to the increasing demand from insurance companies to streamline operations through outsourcing and focus on core competencies. The COVID-19 pandemic initially disrupted operations, 然而, digital transformation initiatives undertaken by BPO vendors ensured business continuity through remote working models. Leading BPO providers offer specialized insurance solutions comprising digital front and back-end services. This enables insurers to enhance customer experience, launch new products faster, and remain competitive in the dynamic market environment.

市场细分

市场根据多种因素进行细分, including service, insurance type, 和地理.

Segmentation by Service
Customer Care Services (Claims Management Services)
Finance and Accounting Services
Underwriting Services
Human Resource Outsourcing Services
其他的 (IT Services etc.)

Segmentation by Insurance Type
Property and Casualty Insurance Provider
Life and Annuity Insurance Provider

按地理位置细分
北美 – 美国, 加拿大
欧洲 – 英国, 德国, 法国, 和欧洲其他地区
亚太 – 中国, 日本, 印度, 以及亚太地区其他地区
拉美 – 巴西, 墨西哥, 和拉丁美洲其他地区
中东和非洲 – 沙特阿拉伯, 南非, 以及中东和非洲其他地区

Technology drives outsourcing agreements in the insurance sector. Insurers invest in digital platforms to engage consumers, improve transparency, and enhance underwriting processes. Data analytics, cloud computing, and mobile technology are key investments. Technology solutions optimize operations, increase profitability, and differentiate insurers. London’s insurance BPO market grows as companies outsource back-office operations for cost reduction. Cogneesol offers services that reduce expenses, boost profits, and ensure compliance. The emergence of autonomous vehicles in London expands the insurance market. This presents opportunities for players in the London insurance BPO market.

竞争格局

The report gives an overview of global and country-specific insurance BPO service providers. It includes profiles of companies, covering services, digital technology, regulations, locations, financials, and recent developments. Market leaders include Accenture plc, capgemini if, Capita plc, Cogneesol Inc., 高知特技术解决方案公司, Corporation Service Company, DXC技术公司, ExlService Holdings Inc., Genpact Luxembourg S.a r.l., Hinduja Global Solutions Limited (HGS), Infosys Limited, Mphasis Limited, Optum Inc., 塔塔咨询服务有限公司, Wipro Insurance Solutions LLC, and WNS (财产) 有限公司.

最新行业发展

Hinduja Global Solutions Ltd (HGS) acquired TekLink International Inc. in March 2023 for USD 58.8 百万.

Tata Consultancy Services (TCS) expanded its partnership with Phoenix Group in February 2023 to digitally transform Phoenix Group’s ReAssure business using the TCS BaNCS platform.

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