The global cloud-based contact center market is anticipated to increase by USD 44 十亿直到 2028 年均增长 22.7 根据 Gen Consulting 公司的最新报告.

该行业报告提供了全球市场的市场预测, 接下来是对组件的详细分析, 部署方式, 组织规模, 最终用户, 和地区. The global market data on cloud-based contact center can be segmented by component: 解决方案, 服务. The solutions segment is estimated to account for the largest share of the global cloud-based contact center market. Cloud-based contact center market is further segmented by deployment mode: hybrid cloud, 私有云, 公共云. The public cloud segment held the largest revenue share in 2021. Based on organization size, the cloud-based contact center market is segmented into: 大型企业, 中小企业 (中小企业). 全球范围, the large enterprises segment made up the largest share of the cloud-based contact center market. 基于最终用户, the cloud-based contact center market also can be divided into: BFSI, 卫生保健, 信息技术和电信, logistics and transport, 媒体和娱乐, retail and consumer, 其他的. The BFSI segment was the largest contributor to the global cloud-based contact center market in 2021. Cloud-based contact center market by region is categorized into: 亚太地区, 欧洲, 北美, 事物 (中东和非洲), 拉美.

The solutions market is further segmented into agent performance optimization, analytics and reporting, automatic call distribution, computer telephony integration, dialers, interactive voice response. The computer telephony integration segment held the largest share of the global cloud-based contact center market in 2021 预计在预测期内将持有其份额. 此外, the services market has been categorized into managed services, professional services. 在 2021, the managed services segment made up the largest share of revenue generated by the cloud-based contact center market.

The global cloud-based contact center market is highly competitive. 作为 2021, the major players in the global cloud-based contact center market were 3CLogic Inc., 8×8 公司, 亚马逊网络服务公司, Avaya Inc., 思科系统公司, Five9 Inc., Genesys Telecommunications Laboratories Inc., Mitel Networks Corporation, Nice inContact Inc., 甲骨文公司.

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