A cloud contact center is central point in an enterprise, hosted on an internet server, from which all inbound and outbound customer communications are handled. Cloud contact centers make interactions through voice, email, social media and the web accessible from virtually anywhere. 复合年增长率为 20.6% 从 2021 到 2027, the global cloud-based contact center market is projected to reach worth of USD 52,474 到 2027 年底将达到 100 万, 根据 Gen Consulting 公司的一份新报告.

该报告提供了有关当前全球市场情况的深入分析和见解, latest trends and drivers into global cloud-based contact center market. 它提供了对市场规模等各种细节的独家见解, 主要趋势, 竞争格局, 增长率和细分市场. This study also provides an analysis of the impact of the COVID-19 crisis on the cloud-based contact center industry.

The cloud-based contact center market is segmented on the basis of type, 服务, 组织规模, 最终用户, and end user. The cloud-based contact center market is segmented as below:

按类型:
– 自动呼叫分布
– 代理性能优化
– 拨号器
– 互动语音响应
– 计算机电话集成
– 分析 & 报告

按服务:
– 专业服务
– 托管服务

按组织规模:
– 大型企业
– 中小型企业 (中小企业)

按最终用户:
– 最终用户
– BFSI
– 它 & 电信
– 媒体 & 娱乐
– 零售和消费者
– 后勤 & 运输
– 卫生保健
– 其他的

按地区:
– 亚太地区
– 欧洲
– 北美
– 世界其他地区 (排)

The global cloud-based contact center market report offers detailed information on several market vendors, including 1Stream Inc., 3CLogic, 公司, 8X8 Inc., 亚马逊网络服务, 公司, Aspect Software Parent Inc., Avaya 控股公司, AVOXI, 公司, 思科系统公司, 公司, Connect First, 公司, Five9 Inc., Genesys Telecommunications Laboratories, 公司, Mitel Networks Corporation, NICE Ltd., 甲骨文公司, Teleforge Corporation, 除其他外.
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历史 & 预测期
本研究报告对各个细分市场进行了分析 2017 到 2027 考虑到 2020 为基准年.

报告范围
– To analyze and forecast the market size of the global cloud-based contact center market.
– To classify and forecast the global cloud-based contact center market based on type, 服务, 组织规模, 最终用户, and end user.
– To identify drivers and challenges for the global cloud-based contact center market.
– 检查合并等竞争性发展 & 收购, 协议, 合作与伙伴关系, ETC。, in the global cloud-based contact center market.
– To identify and analyze the profile of leading players operating in the global cloud-based contact center market.

为什么选择这份报告
– Gain a reliable outlook of the global cloud-based contact center market forecasts from 2021 到 2027 跨场景.
– 确定投资的增长领域.
– 通过公司简介和市场数据领先于竞争对手.
– Excel 格式的跨场景分析易用性的市场预估.
– 三个月的战略咨询和研究支持.
– 为单用户许可证提供打印验证.